TERMS OF SERVICE Retrieved from html/service_oil.html on 2026-07-21 Fine Print Terms & Conditions Please review our service policies for mobile auto/motorcycle fluid service. 1. Vehicle Access & Parking The vehicle must be parked on a flat, solid, and accessible surface (e.g., driveway, level parking lot). We cannot safely perform fluid services on significant inclines, dirt, grass, or gravel. Keys must be made available to the technician upon arrival. 2. Reservation of Service Window Every Amber Route mobile oil change is allocated a dedicated, non-overlapping two-hour service window on our route. Because our vehicle carries specialized equipment directly to your location, a failure to provide vehicle access completely prevents us from servicing other clients during your booked slot. To protect our route integrity, late cancellations or missing access keys inside our 12-hour window will result in escalating Liquidated Damages Fees ($35 / $65 / $115) to cover dedicated fuel, travel mapping, and lost operational capacity. 3. Pre-Authorization & Final Charges All services and selected add-ons are pre-authorized at the time of booking via Stripe. The final charge captured upon successful completion of the service may be higher than the pre-authorized amount due to unforeseen material costs (e.g., vehicle requires specialized fluids, higher capacity filters, or specific wiper blade assemblies). You will be notified of any price variance prior to the installation of such materials. 4. Weather Policy In the event of active rain, snow, or unsafe weather conditions, service will be postponed and rescheduled at no additional charge. Fluid services cannot be performed safely in wet conditions. 5. Liability & Pre-Existing Conditions The service provider is not responsible for pre-existing vehicle conditions, including but not limited to: active fluid leaks, pre-stripped drain plugs from prior services, or structural rust/damage. If a vehicle is deemed unsafe to service upon arrival (e.g., heavily stripped oil pan), the service will be canceled and no charge will be captured. 6. Arbitration & Dispute Resolution Dispute Resolution: You and Bobbycat HQ agree that any dispute, claim, or controversy arising out of or relating to the services performed (including but not limited to claims of vehicle damage, engine failure, or faulty workmanship) will be settled by binding, individual arbitration rather than in a court of law. Small Claims Court Exception: Notwithstanding the foregoing, either party may bring an individual action in a North Carolina Small Claims Court, provided that the total amount in dispute seeks less than $10,000 and falls within the jurisdiction of that court. Any claim seeking damages exceeding $10,000 must be submitted to binding arbitration. Waiver of Jury Trial & Class Actions: By agreeing to these terms, you explicitly waive your right to a trial by jury or to participate as a plaintiff or class member in any purported class action lawsuit against Bobbycat HQ. All arbitration proceedings shall take place locally in Mecklenburg County, North Carolina. 7. Arrival Windows The selected time frame during booking is an arrival window, not an exact appointment time. You must be present during this window or communicate a clear way to access the vehicle, ensuring the keys are made available to the technician upon arrival. 8. HOA and Property Compliance HOA and Property Compliance: The Customer is solely responsible for ensuring that Bobbycat HQ is permitted to operate on their property under all applicable Homeowner Association (HOA), apartment, or property management bylaws. If Bobbycat HQ incurs any administrative fine, penalty, or fee issued by a property manager or HOA directly resulting from performing services at the customer's property, the Customer agrees to fully indemnify and reimburse Bobbycat HQ for the exact amount of the fine plus a $50 administrative processing fee. 9. Property Protection & Fluid Disclosure Permitted Property Only: By booking this service, you certify that automotive fluid maintenance is permitted on your driveway or parking space under your local HOA, lease, or apartment bylaws. Our Spill-Free Guarantee: To shield your property, we utilize specialized vacuum-extraction systems that pull oil from above, alongside heavy-duty automotive sorbent barriers placed beneath your vehicle. Liability Limitation: While we take every industrial precaution, Bobbycat HQ is not liable for any pre-existing oil stains, driveway coloration, or leaks resulting from degraded, aged, or failing factory engine components. If your property manager issues a fine regarding your vehicle's fluids, you remain solely responsible for that assessment under our standard Property Compliance terms.

TERMS OF SERVICE Retrieved from html/service_poop.html on 2026-07-30 Fine Print Terms & Conditions Please review our service policies to help ensure seamless visits for you and your pets. 1. Exterior-Only Service All services are performed outside the structure only. “Structure†is defined as any space with four walls and a roof, including but not limited to homes, apartments, garages, sheds, and enclosed buildings. Service providers will enter fenced yards only. No in-home access is permitted under any circumstances. 2. Booking & Routing The Square Bookings is to book either an emergency service or for a free consultation. All service visits will be performed on the day that your area is routed. Should the client hire my services and time allows, first service will be performed at the time of consultation, if the schedule permits. The schedule just shows my personal available time to meet new clients. 3. Initial Setup & Service Credit A $45 Initial Setup Fee is collected upon enrollment to secure your route spot and cover your initial yard sanitization and gate setup. For all active subscribers whose yards meet initial maintenance requirements (recently cleaned, grass under 6"), 100% of this $45 fee is automatically credited toward your second recurring billing statement. Fees are non-refundable in cash upon early cancellation prior to the second billing cycle. 4. Pre-paid Services All services are pre-paid. 5. Access Requirements Customers are responsible for ensuring that all gates, fences, and access points required for service are unlocked and unobstructed at the scheduled time. If a gate is locked or access is otherwise blocked, the affected area will not be serviced. One (1) reschedule is permitted at no additional charge. If the second scheduled visit cannot be completed due to locked gates, blocked access, or the presence of aggressive or protective animals, the prepaid service fee will be applied as a credit to the customer’s account for future service. A third visit attempt will incur a $5 service fee, payable prior to rescheduling. No refunds are issued for inability to access the service area. 6. Animals on Property Service will not be performed in areas where aggressive or protective animals are present. Determination of animal behavior is at the sole discretion of the service provider. If an animal is deemed aggressive or protective at the time of service, the affected area will not be serviced. All access-failure policies listed in Section 5 apply to animal-related access issues. 7. Scheduling & Service Window Services are performed on the date assigned to your neighborhood’s service route. Work begins within your service window and continues until the job is fully completed. Duration may vary based on yard size, waste volume, and conditions. 8. Weather Policy In the event of inclement weather or unsafe road conditions, service will be postponed and rescheduled at no additional charge. Rescheduling will occur at the customer’s convenience to ensure their property is safe for work to be completed. 9. Credits & Expiration Any service credits issued to a customer’s account must be used within one calendar year from the date of issuance. Unused credits automatically expire. 10. Liability & Damages The service provider is not responsible for damage to property resulting from pre-existing conditions; damage caused by unstable fencing, loose materials, or hazardous yard conditions; escaped animals due to faulty gates, latches, or enclosures; or injuries to animals or persons resulting from conditions outside the provider’s control. Customers are responsible for maintaining safe, secure, and accessible service areas. 11. Subscription Cancellations All recurring services are billed automatically via Stripe. If you need to cancel your recurring service, you must manage your subscription directly through the Stripe Customer Portal link provided in your email receipts. We cannot cancel auto-billing manually on our end. 12. Refunds & Prorations If you cancel your recurring subscription before your billing cycle ends, you will be charged the standard One-Time service rate for the visits already performed during that cycle. Any remaining prepaid funds for unperformed visits will be refunded to your original Stripe payment method. 13. Charter Client Status A. Lifetime Inclusives: By subscribing as a Bobbycat Charter Client, you are granted exclusive account benefits. For the continuous life of your uninterrupted subscription, your service shall be permanently inclusive of our proprietary deodorizing treatment and shall have no surcharges, restrictions, or limitations based on the number of dogs at your residence. B. Pricing Adjustments & Economic Scaling: To ensure the ongoing quality and sustainability of our operations, the base subscription rate is not permanently locked. The base rate of your subscription is subject to standard economic pricing adjustments reflecting the inflating costs of providing the service (e.g., fuel, labor, materials). Should Bobbycat enact a general price increase across its standard services, your Charter Client base rate will scale proportionally, but you will never be charged the separate line-item fees for the aforementioned lifetime inclusives. C. Continuity of Status: Your Charter Client status and its associated lifetime inclusives are contingent upon maintaining an active, uninterrupted subscription (which allows for standard, authorized service pauses). Voluntary cancellation, prolonged unauthorized suspension, or failure to remit payment resulting in a lapse of service will result in the forfeiture of the Charter Client status and its associated benefits. 14. One-Time Service Agreement Each scheduled service, or scheduling a recurring service for the specified number of visits, constitutes a one-time service agreement between the customer and the provider. By booking services, the customer acknowledges and agrees to all terms listed above. 15. Dispute Resolution & Arbitration Dispute Resolution: You and Bobbycat HQ agree that any dispute, claim, or controversy arising out of or relating to the services performed (including but not limited to claims of property damage, escaped animals, or faulty workmanship) will be settled by binding, individual arbitration rather than in a court of law. Small Claims Court Exception: Notwithstanding the foregoing, either party may bring an individual action in a North Carolina Small Claims Court, provided that the total amount in dispute seeks less than $10,000 and falls within the jurisdiction of that court. Any claim seeking damages exceeding $10,000 must be submitted to binding arbitration. Waiver of Jury Trial & Class Actions: By agreeing to these terms, you explicitly waive your right to a trial by jury or to participate as a plaintiff or class member in any purported class action lawsuit against Bobbycat HQ. All arbitration proceedings shall take place locally in Mecklenburg County, North Carolina.

Bobbycat HQ Privacy Policy Effective Date: July 26, 2026 1. Information We Collect We collect only the information necessary to provide our exterior yard cleanup and mobile oil change services. This includes your name, service address, phone number, email address, and any provided gate or access codes. 2. Data Security & Encryption Your privacy is our top priority. We take security seriously, which is why all personally identifiable information (PII)—including your name, phone number, email, address, and any access codes—is secured using military-grade 256-bit AES encryption at rest in our databases. Even your dog's PII (Pup Identifiable Information) is safely 256-bit encrypted! Your fur baby won't be getting spam because of me. We do not store your credit card information; all payments are processed securely by Stripe. 3. We Do Not Sell Your Data Bobbycat HQ will never sell, rent, or trade your personal information to third parties, data brokers, or marketing agencies. Your data is used exclusively to deliver our services to you. 4. Cookies and Tracking We do not use invasive marketing or retargeting cookies. The only cookies used on our site are strictly necessary for payments and to block spam bots: - Security cookies placed by Cloudflare Turnstile to protect our forms from spam and bots. - Payment processing cookies placed by Stripe during the checkout flow. 5. Communication By providing your phone number and email, you consent to receive service-related communications, such as "On My Way" and "Job Complete" notifications, as well as billing receipts. We will not spam you with unnecessary marketing messages. 6. Data Retention We retain your encrypted information only as long as you are an active subscriber or as required by law for tax and accounting purposes. Minimum of 3 years per NC Regulations. If you have any questions about how your data is handled, please contact us via the form on our website.