Let Bobbycat handle the Dirty Work

All services are performed outside the structure only. “Structure” is defined as any space with four walls and a roof, including but not limited to homes, apartments, garages, sheds, and enclosed buildings. Service providers will enter fenced yards only. No in-home access is permitted under any circumstances.

The Square Bookings is to book either an emergency service or for a free consultation. All service visits will be performed on the day that your area is routed. Should the client hire my services and time allows, first service will be performed at the time of consultation, if the schedule permits. The schedule just shows my personal available time to meet new clients.

All services are pre-paid.

Customers are responsible for ensuring that all gates, fences, and access points required for service are unlocked and unobstructed at the scheduled time. If a gate is locked or access is otherwise blocked, the affected area will not be serviced.

One (1) reschedule is permitted at no additional charge. If the second scheduled visit cannot be completed due to locked gates, blocked access, or the presence of aggressive or protective animals, the prepaid service fee will be applied as a credit to the customer’s account for future service. A third visit attempt will incur a $5 service fee, payable prior to rescheduling. No refunds are issued for inability to access the service area.

Service will not be performed in areas where aggressive or protective animals are present. Determination of animal behavior is at the sole discretion of the service provider. If an animal is deemed aggressive or protective at the time of service, the affected area will not be serviced. All access-failure policies listed in Section 4 apply to animal-related access issues.

Services are performed on the date assigned to your neighborhood’s service route. Work begins within your service window and continues until the job is fully completed. Duration may vary based on yard size, waste volume, and conditions.

In the event of inclement weather or unsafe road conditions, service will be postponed and rescheduled at no additional charge. Rescheduling will occur at the customer’s convenience to ensure their property is safe for work to be completed.

Any service credits issued to a customer’s account must be used within one calendar year from the date of issuance. Unused credits automatically expire.

The service provider is not responsible for damage to property resulting from pre-existing conditions; damage caused by unstable fencing, loose materials, or hazardous yard conditions; escaped animals due to faulty gates, latches, or enclosures; or injuries to animals or persons resulting from conditions outside the provider’s control. Customers are responsible for maintaining safe, secure, and accessible service areas.

All recurring services are billed automatically via Stripe. If you need to cancel your recurring service, you must manage your subscription directly through the Stripe Customer Portal link provided in your email receipts. We cannot cancel auto-billing manually on our end.

A. Lifetime Inclusives: By subscribing as a Bobbycat Co. Charter Client, you are granted exclusive account benefits. For the continuous life of your uninterrupted subscription, your service shall be permanently inclusive of our proprietary deodorizing treatment and shall have no surcharges, restrictions, or limitations based on the number of dogs at your residence.

B. Pricing Adjustments & Economic Scaling: To ensure the ongoing quality and sustainability of our operations, the base subscription rate is not permanently locked. The base rate of your subscription is subject to standard economic pricing adjustments reflecting the inflating costs of providing the service (e.g., fuel, labor, materials). Should Bobbycat Co. enact a general price increase across its standard services, your Charter Client base rate will scale proportionally, but you will never be charged the separate line-item fees for the aforementioned lifetime inclusives.

C. Continuity of Status: Your Charter Client status and its associated lifetime inclusives are contingent upon maintaining an active, uninterrupted subscription (which allows for standard, authorized service pauses). Voluntary cancellation, prolonged unauthorized suspension, or failure to remit payment resulting in a lapse of service will result in the forfeiture of the Charter Client status and its associated benefits.

Each scheduled service, or scheduling a recurring service for the specified number of visits, constitutes a one-time service agreement between the customer and the provider. By booking services, the customer acknowledges and agrees to all terms listed above.